FAQ
Questions and answers
If you can't find what you're looking for, we're always happy to help.
DeliveryHow long does delivery take?
time from order to delivery, once supplier quotes are in
DeliveryDo you deliver everywhere in Australia?
Yes, we deliver Australia-wide, and delivery is included in the price.
DeliveryCan I track my order?
how tracking works
Materials and sizesWhat are the plaques made of?
Natural stone: black granite or slate, about 1 to 2 cm thick. Black granite gives the clearest result for photos. supplier to confirm slate is available
Materials and sizesWhat sizes can I choose?
Small (about 20 × 15 cm), Medium (about 30 × 20 cm) and Large (about 40 × 30 cm). Prices coming soon: they're set once our supplier quotes are in. Delivery in Australia is included.
Materials and sizesHow does the stake work?
Each plaque comes on a metal stake that you push gently into the ground. stake length and how it attaches, once confirmed by supplier
Materials and sizesWhat photo should I use?
A clear photo of their face, with good light, works best. photo size and quality needed, from supplier
OutdoorsCan the plaque stay outside all year?
Our plaques are made to sit outdoors. supplier to confirm how the stone and engraving hold up in sun and rain
OutdoorsHow do I look after it?
simple care tips, e.g. how to clean it
ProofsWill I see a proof before it's made?
Yes. Once you order, we email you a proof of your plaque to check. Nothing is engraved until you approve it. Small changes to spelling or dates are free.
ProofsCan I change my wording after I order?
change policy before and after proof approval
RefundsWhat if something isn't right?
refunds and remakes policy, e.g. what to do if a plaque arrives damaged or has a mistake
RefundsCan I cancel my order?
cancellation policy for personalised items
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